The feedback from our colleagues in China has been positive, and whilst some customers appreciated having one of our engineers on the phone to boost their confidence most have got on just fine on their own. The feedback on the process was that the system was easy to set up despite the customer, in this case, having no previous experience with the Mastersizer, which was great for us to hear! And this Mastersizer probably has a better view than most! – see title picture.Įarlier in the year due to travel restrictions in China, our engineers were no longer able to visit customers and the self-install option has enabled important installations to continue. We trialled this procedure on a few of our customers in the UK, including one customer who needed a system installed on a remote Scottish island.
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